- Listen carefully and actively follow up what you say
- Maintain a clean, safe and friendly environment
- Schedule an appointment that is convenient for you
- Attend to you promptly on arrival in a friendly and professional manner
- Provide you with an accurate time and cost estimation for all maintenance and repairs
- Obtain your prior authorisation before commencing any additional work
- Provide a thorough explanation of the work that has been completed and the costs involved
- Ensure the vehicle is returned at the time agreed in a clean and tidy condition
- Meet the minimum standards as an approved garage under the Motor Industry Code of Practice for Service and Repair*
Godfrey Stacey
Dealer Principal
Stacey's Motors